FAQs
Can you help move our business to the cloud?
Yes. We help organizations migrate systems, applications, and data to cloud platforms while ensuring the transition is secure and well-planned. Cloud solutions can improve reliability, scalability, and remote accessibility for your team.
Can you help upgrade or replace our network?
Yes. We design and deploy modern wired and wireless networks that improve reliability, performance, and security. Our team can evaluate your current infrastructure and recommend upgrades that support your organization’s growth.
Can you install cameras in my house?
Yes, we do install residential security camera systems. However, we primarily support new construction projects or larger installations, and projects typically start at $5,000 or more. Residential projects are evaluated on a case-by-case basis to ensure the system is properly designed and installed.
Can you manage our software licenses and technology vendors?
Yes. Pidoxa can manage software licensing, renewals, and vendor relationships so your organization maintains the tools it needs while avoiding unnecessary costs and compliance issues.
Do you install network cabling and infrastructure?
Yes. We install structured cabling and low-voltage infrastructure for networks, security cameras, access control systems, and other technology platforms.
Do you offer free consultations or quotes?
Yes. We are happy to provide free consultations and quotes to help you understand your options and determine the best solutions for your needs.
Do you offer hosting services?
Yes. Pidoxa operates an on-site data center capable of hosting applications, websites, databases, and business software. This allows us to provide secure and reliable hosting environments with direct support from our engineering team.
Do you offer remote IT support?
Yes. Many issues can be resolved remotely, allowing us to diagnose and fix problems quickly without requiring an on-site visit. Remote support often results in faster resolution times and reduced downtime.
Do you only work in Colorado?
While we are based in Colorado, we support clients across the continental United States. Many of our services—such as IT support, cybersecurity monitoring, and infrastructure management—can be delivered remotely, and we travel for larger projects when needed.
Do you provide cybersecurity training for employees?
Yes. We offer cybersecurity awareness and phishing training designed to help employees recognize threats and reduce the risk of security incidents caused by human error.
Do you support Apple devices?
Yes. We support Apple devices as well as Windows and Linux systems. Our team can help manage, secure, and troubleshoot Macs, iPhones, and other Apple hardware alongside traditional business technology environments.
Do you support both businesses and individuals?
Yes. Pidoxa primarily supports business technology environments, but we also provide select services for individuals and residential clients, particularly for cybersecurity education, home technology systems, and new construction technology installations.
How quickly can you respond to an IT issue?
Response times depend on the service agreement and the severity of the issue. For managed clients, we prioritize incidents based on urgency and impact to ensure critical systems are addressed as quickly as possible.
I’m looking for someone to handle marketing and my website. Can Pidoxa help?
Pidoxa does not directly provide marketing services. However, we can host and maintain your website, manage the infrastructure behind it, and ensure it remains secure and reliable. We also partner with a trusted sister company, PIN Business Network, that specializes in marketing and can assist with branding, advertising, and digital marketing strategy.
What does it cost for someone to come look at my computer?
The cost depends on the type of issue and the level of expertise required. Our minimum on-site service fee typically starts at $250, though the total may vary depending on the complexity of the issue, the time required to resolve it, and travel distance.
What is an EDR solution?
EDR stands for Endpoint Detection and Response. It is a cybersecurity tool that monitors computers and devices for suspicious activity, detects threats such as ransomware or malware, and allows security professionals to quickly investigate and respond to potential attacks.
What is an MSP?
An MSP, or Managed Service Provider, is a company that proactively manages and supports your technology environment. Instead of waiting for things to break, an MSP monitors, maintains, and secures your systems to prevent issues before they impact your business.
What types of businesses do you typically work with?
We support a wide range of organizations including small and medium-sized businesses, professional services firms, and organizations that rely on secure and reliable technology infrastructure.
Why do I need cybersecurity protection?
Cyber threats are increasing every year, and businesses of all sizes are targets. A strong cybersecurity program helps protect your data, your customers’ information, and your operations while reducing the risk of costly breaches, downtime, and regulatory penalties related to exposed data.
How do I get started with Pidoxa?
The best way to start is by contacting our team for an initial conversation about your needs. We can evaluate your current environment, discuss your goals, and recommend the best solutions for your organization.
Get in Touch
Our Location
6568 S. Racine Circle
Centennial, CO. 80111
Reach Us by Phone
720-776-5858